Customer Care Solutions

Customer care plays a critical role in the success of your business. That’s why we consider every customer interaction to be an opportunity to engage and connect. Our recipe is simple: We employ career-oriented customer service representatives and arm them with the latest technology. Our focus is to protect your brand and increase lifetime value.

We’re a 100% US-based solution. Our contact centers are co-located within our fulfillment operations, providing our agents with the unique opportunity to be close to the product. And most importantly, feedback is quickly shared between the warehouse floor and customer care, and vice-versa, creating a unified approach to the entire back-end.

Consider what outsourcing to a2b can do for you. You can focus on your core business knowing that your customers are receiving top-notch support.

Multi-Channel Support:

We provide customer care services through Live Agent, email, and web chat. Our Customer Care centers are co-located in our fulfillment centers, ensuring collaboration between the customer care and order fulfillment processes.

Save-the-Sale Expertise:

Our agents are skilled in saving sales. We can transform your customer support from a cost center into a profit center. We put forth respectful and non-threatening methods to retain your most valuable customers. 

Social Media Management:

You're in the digital age. Maintaining a positive presence on social media is everything. Our team monitors and responds to questions and feedback on your social channels. We make sure your company is seen as an active and goodwill partner. 

Chargeback Management:

Chargebacks can be a headache. Let us take away your stress. Our team works closely with your merchant processor. We employ best practices to prevent chargebacks and fight them.